There is a wise proverb: "Know what you buy." It is quite understandable that people want references from our former customers.
Fortunately most clients come after direct recommendations of our previous guests and just a few people ask us about any reference contact.
Our policy is that we do not promote our tours by advertising on Internet or in magazines and newspapers. This allows us to keep low prices and concentrate our attention on a particular potential customer instead of having huge correspondence with thousands of curious time wasters.
However there are still people who find us through Internet search and they want to know if they can trust us. The problem is that email addresses of our former customers is their private information and we can not spread addresses without permission. All we can do is to ask a former customer to send a message to our potential customer. This means that if you ask us about reference, give us your permission to pass your address to a former customer.
There are some other ways for investigation. You can make a search in Internet and find some independent resources about us. In most cases people do not mention the name of the company which help them to climb the top. However evidences still may be found:
http://www.peakware.com/wsl/logs/elbrus.htm - in English, mountain encyclopedia with summit logs, some of our customers posted comments there and sometimes they even mentioned us.
http://www.7-summits.co.uk/elbrus-itinerary.html - in Engilsh, 2001, a story about Elbrus tour, day by day.
http://www.teamstraydogs.com/ElbrusNews.htm - in English, 2004, pretty pictorial description.
http://www.ii.uib.no/~petter/mountains/5000mtn.html - in English, 2004, very informative description of Lite Package tour.
http://www.hamilton.co.za/elbrus/index.html - in English, 2001, very informative article about Elbrus climb, Moscow and Russia as a whole.
http://www.midtgaard.com/Canada/Elbrus/e_03.htm - in Norwegian, 2002, we can not estimate value of the text, but we are mentioned there somehow.
http://www.ice-x.nl/klimmers/boriselbrus2000.htm - in Dutch, 2000, same comment as for the link above.
http://www.utsidan.se/ddb/expeditioner/artiklar/545.htm - In Swedish, same comment as forthe link above.
http://www.7summits.com/pix/elbrus/elbrusstory.htm - in English, 1999, a good informative article, a bit old but still interesting point of view.
A link from a mountaineering Forum - in English, just a sample of posted message.
http://www.summitpost.org - Climbing info site on a growing selection of mountains. Elbrus page.
http://www.tightropenet.com/elbrus/ - in English, 2002, Elbrus tour journal
Feedback messages from our customers:
"...You can add match-maker to your list of services provided. I am getting married to Bill Briles who I met on the Elbrus trip in July of this year. The nuptuals will be on December 15th and we thank you and your group personally for the introduction..." Tanya, USA, 2001
"...I climbed Elbrus with pilgrim tours in august last year. I've just recieved my certificate through the post. I just wanted (belatedly) to let you know how impressed I was with your company. I must admit to being a bit nervous to be using a russian company which i only found out about through the internet. I have previously been climbing with british companies but found your service to exceed all of them- everything worked efficiently, there were no hidden extra costs, it was excellent value for money and we got to the top! You can't say fairer than that..." Richard, UK, 2002
"...a big thank you for the very good organization of the Elbrus climbing tour. It was the best organized tour which we have taken in our life.." Antje and Thomas, Germany, 2000
"...Thanks for all logistical support on our Elbrus Expedition! We are very satisfied about your services..". Boris, Netherlands, 2000
"...I just wanted to drop you a quick note to thank you for all you did
to make our trip so successful. Not only did we make the summit in perfect weather
(did you arrange that, too?), but the entire two weeks were absolutely perfect.
All the arrangements you made were carried out to perfection and we are most
"...I would like to Thank You so very much for a wonderful time in Moscow and a great expedition to Mt. Elbrus. Your organization is awesome (Gleb, the Guides, the Drivers, all the people behind the scenes, and you) ! ! ! Our group of climber always talked so highly of company throughout the trip. I think everyone had a great time.." George, USA, 2000
"...thanks to you and your organization for the great job in handling all of the arrangements for us. In hindsight, it seems to be quite alot of stuff to do. The experience was a once in a life time, that is for sure..". John, USA, 2001
"....Thank you again for the excellent organization of the Elbrus tour. I hope to come again in Russia and even on peak Lenin one day..:-))..." Alberto, Italy, 2002
"...I wanted to write this E-mail to thank you, and especially your team
for my successfull Elbrus trip between 12th and 23rd September. Eventhough the
bad weather tried to ruin the whole thing, I finally made to the summit on 21st
"...Many thanks for the trip - I'll be recommending you to anyone I know going out there. I should be back myself for some other mountains too..". Ben, UK, 2002
"...I certainly enjoyed my climb with your organization and I will definitely refer your group to my friends. Moreover I plan to use your services as my wife and family wish to visit Russia in the future..." Biff, USA, 2002
"...Thanks for a splendid, well-organized tour. I'll spread the word..." Christian, Netherlands, 2000
"...yesterday we returned safely back from Kaukasus and we had a wonderful time. We are so thankful to our God for the exciting experiences and the protection during the week. But also we want to thank you and your staff. Everything was so well organized as it is possible in this country. We met friendly, patient and concerned people. I want to mention specially Tatjana, who did a great job with us and our wishes and changes. Your agency can be recommended without any restrictions..." Lutz, Germany, 2002
"...Just a quick note to say hi, and to let you know that I had a wonderful
time with Pilgrim. I'm not sure the basement will ever be the same after those
crazy games of spoons.
"...And we want to thank you to all for the great services that you provided to us, at the last moment and after a call to mexico we decide to flight to mexico before time, Im sorry for not stoping by at your oficce in Moscow but we run out of time, please say thank to everyone in Pilgrims and congratulate Gleb for his trip to Kirghizia, please keep us infor if you have another trip to this area, we dont have plans for next year so please let us know..." Francisco, Mexico, 2002
"...Also - I want to thank you and Pilgrim for a great trip, including before and after the mountain. We had numerous transfers and tours, and in every case Pilgrim was there on time and very helpful. I would particularly like to thank our mountain guides Noxanna and Valera (I apologize for the spelling). They were world class. I would rate Pilgrim 10 on a scale of 10. You run a first class organization!..." George, USA, 2002
"...I am writing to you on behalf of the Irish team that went to Elbrus
this summer. I would like to thank you so much for all your help beforehand
"...we are back in Germany. We had a wonderfull week in Kaukasus and on
Mount Elbrus. We need from 4240 m good eight hours within a long rest on the
saddel. On 12. July the weather was optimal to climb - sun in the morning and
clouds on noon and afternoon. We have been on the summit at 12:20 at noon. It
was windy and a little bit cold - but fantastic!!!
"...Thank you for all the correspondence amd attention to detail. The trip went smoothly and it was a great SUCCESS! The guides and staff at the Logde were great. I wish Marina would learn a bit more English so she could relate better with climbers. Tatiana is the BEST! All of the connections and transfers went well. I am so glad that I had the extensions in Moscow and at St. Petersburg . Russia was a great experience and I am glad to have been a guest in your country and to have gotten a glimpse of your culture. I carried home many carved wooden birds as souvenirs that the salesgal said represent happiness. I am happy to have gone with Pilgrim Tours and hope that indeed the future is looking brighter for your country. I took some happiness away but I hope there is much happiness still among your people. Thank you for all your help in making my trip go so well. I stoo d on the top of Europe!" - Lynn, USA, 2002
"...everything was just perfect ....
"...Just wanted to say a big THANK YOU to you and your organisation for making our holiday most enjoyable and very much hassle free. Everything just went so smoothly from the guys who picked us up at the different airports and hotels to the people at Azau Lodge especially Tanya and Andreis, so thanks again for everything.." Martin, Ireland, 2002
"...I would also like to take this opportunity to thank you and all your
comrades for helping to make the visit to Russia so enjoyable. Everything went
so well, particularly the journey to the Caucuses and the preparation for the
trek to the summit. Although there were a few scary moments, including the breakdown
of the chair lift in dreadful weather and the crampon cut into Tania’s leg.
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